Returns and exchanges

Choose your country

Belgium

How to generate a return

You have the opportunity of replacing or returning the items if they do not match. However, there are certain conditions :

- Notify the exchange request by generating a return from your order history, or directly via this link: Make my return request. within 14 days after the delivery of it to your home or to your relay point AND within the same timeframe, your return parcel must be delivered to the carrier's depot indicated on your returns label :

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

*If a voucher/gift card was used to pay for your order, this will be refunded first.

- Products must be returned unworn, unwashed, undamaged, unworn with their original labels. - The items will be returned at the customer's expense via the same carrier as your initial order, using the label that will be available in the returns procedure email. - Please note that the return address is already pre-encoded on the RETURN label. - If the original packaging is too damaged, the customer can use their own reinforced packaging.

In case of non-compliance with these instructions, the returned product will be considered as not complying with our return policy and will not be refunded.

If you have logged in as a guest to place your order, you must first create a customer account using the same email address you used to place your order, via the following link: Click here to create your customer account. If you encounter any difficulties, please contact our customer service department at the following address: sav@easy-clothes.com.

How much does a return cost ?

The return shipping costs are borne by the customer. It will be automatically deducted from the total refund amount after processing your return package

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

Belgium :
-For any order sent with the Bpost carrier, the return is made by Bpost and amounts to 4.50€*.

-For any order sent with the carrier Mondial Relay, the return is made by Mondial Relay and amounts to 3.50€*.

* If you benefited from free shipping when you placed your order, thanks to the use of a voucher or thanks to the amount of your order which allowed you to reach free delivery (rq: only in Belgium , Luxembourg, Netherlands and France), and if the entire order is returned, then the shipping costs and the return costs are then invoiced to you.

Why are returns chargeable ?

At Easy Clothes, we advocate a thoughtful approach of online shopping and want to make our customers aware of it. Indeed, "free" returns encourage a culture of excess and overconsumption when one could buy in a more informed and conscientious way.

Each return not only has an impact on the environment and on our carbon footprint, but also represents a non-negligible cost for the company (shipping costs, logistics processing, etc.).

Our customer service remains at your disposal and can be reached for more information at sav@easy-clothes.com

Where to drop off my parcel ?

BPOST

Once you have generated and printed your label, simply stick it on your return parcel and drop it off at a Bpost relay point or post office.

Click here to find your relay point

Returned parcels take longer to arrive than shipments, taking up to 10 working days. When the tracking shows ‘delivered’, they will be delivered to our warehouse in Belgium and our team will process them as quickly as possible. You'll be notified by e-mail!

You can also return your parcel to one of our shops in Belgium within 14 days.

MONDIAL RELAY

Once you have generated and printed your label, simply stick it on your return parcel and drop it off at a Mondial Relay point.

Click here to find your relay point

Returned parcels take longer to arrive than shipments, taking up to 10 working days. When the tracking shows ‘delivered’, they will be delivered to our warehouse in Belgium and our team will process them as quickly as possible. You'll be notified by e-mail!

You can also return your parcel to one of our shops in Belgium within 14 days.

If you have any problems with your returns request, please contact customer service at sav@easy-clothes.com to obtain your returns label.

Can I track my package ?

In order to track your package, you can go to the "My returns" section and click on the link provided to you : "track my return".

If you encounter a problem, do not hesitate to contact our customer service at the following address : sav@easy-clothes.com

France

How to generate a return

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost?

The return shipping costs are borne by the customer. It will be automatically deducted from the total refund amount after processing your return package

The price depends on the country from which you are returning the package AND on the carrier chosen when ordering.

France : For any order sent with the carrier Chronopost, the return is made by Chronopost and the amount is 7€ *.

For any order sent with the carrier Mondial Relay, the return is carried out by Chronopost and the amount is 4€ *.

* If you benefited from free shipping when you placed your order, thanks to the use of a voucher or thanks to the amount of your order which allowed you to reach free delivery (rq: only in Belgium , Luxembourg, Netherlands and France), and if the entire order is returned, then the shipping costs and the return costs are then invoiced to you.

Why are returns chargeable ?

Where to drop off my parcel ?

CHRONOPOST/COLISSIMO

Once the label is generated and printed you will have to stick it on the return parcel and drop it off in a Chronopost relay point.

Click here to find a relay point next to you

Return packages take longer than orders to come, it takes 10 working days. When the tracking indicates “delivered”, they will be delivered to our warehouse in Valenciennes. Then they must return to Belgium and our team will process them as quickly as possible. You will be notified by email once it's done !

If you encounter an issue regarding your return, get in touch with our customers service to the following email address : sav@easy-clothes.com We can generate the return label for you.

Can I track my package ?

Luxembourg

How to generate a return

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

The return shipping costs are borne by the customer. It will be automatically deducted from the total refund amount after processing your return package

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

Luxembourg :
-For any order sent with the Bpost carrier, the return is made by Bpost and amounts to 8,00€*.

-For any order sent with the carrier Mondial Relay, the return is made by Mondial Relay and amounts to 3.50€*.

* If you benefited from free shipping when you placed your order, thanks to the use of a voucher or thanks to the amount of your order which allowed you to reach free delivery (rq: only in Belgium , Luxembourg, Netherlands and France), and if the entire order is returned, then the shipping costs and the return costs are then invoiced to you.

Why are returns chargeable ?

Where to drop off my parcel ?

Can I track my package ?

United Kingdom

How to generate a return ?

You can return items if they do not match. However, there are certain conditions:

- Notify the returns request by clicking on the ‘Make a returns request’ button from your order details in your customer account. This request must be made within 14 days of the delivery of your order to your home or to a relay point:

• Log in to your customer account
• Go to the section: ‘My orders’
• Select the order concerned and click on ‘Details’
• Then click on the button ‘Make a returns request’
• You will then arrive on the returns form. Your order number and email address are pre-filled. Check the box ‘I accept the privacy policy’ to continue and click on ‘Next step’
• Choose the items you wish to return
• Indicate, for each item, whether it is a ‘standard’ return (examples: you've changed your mind, the size doesn't fit, etc.) or a ‘defect or error’ return, i.e. if you've identified a defect or received an item with a size or model error
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your point
• Once you've completed your request, go to the next step and validate your returns request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

*If a voucher/gift card was used to pay for your order, this will be refunded first.

- Products must be returned unworn, unwashed, undamaged and unworn with their original labels. - Items will be returned at the customer's expense and by your own means via the carrier of your choice. - Please note that the return address given in the returns procedure email must be respected. - If the original packaging is too damaged, customers can use their own reinforced packaging.

If these instructions are not followed, the returned product will be considered as not conforming to our returns policy and will not be reimbursed.

If you have logged in as a guest to place your order, you will need to contact our customer service department: sav@easy-clothes.com

How much does a return cost ?

The return shipping costs are borne by the customer.

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

United Kingdom :
The return must be made by you and at your expense.

Do not hesitate to contact us via our customer service sav@easy-clothes.com for more information.

Why are returns chargeable ?

Where to drop off my parcel ?

Once you have completed the returns form, you will receive a returns procedure email explaining the steps to follow. In your country, we ask you to return the goods by your own means, using the carrier of your choice.

Please ensure that you enter the recipient's address, which is given to you in the returns procedure email.

Returned parcels take longer than regular items to arrive, taking up to 10 working days. When the tracking shows ‘delivered’, they will be delivered to our warehouse. Our team will then process them as quickly as possible. You'll be notified by e-mail!

If you have any problems with your returns request, please contact Customer Services at the following address: sav@easy-clothes.com

Can I track my package ?

Germany

How to generate a return

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

Why are returns chargeable ?

Where to drop off my parcel ?

CHRONOPOST

Once you have generated and printed your label, simply affix it to your return parcel and drop it off at a Chronopost post office.

Click here to find your relay point

Returned parcels take longer to arrive than shipments, taking 10 working days. When the tracking shows ‘delivered’, they will be delivered to our warehouse in Valenciennes. They must then be returned to Belgium and our team will process them as quickly as possible. You'll be notified by e-mail!

Can I track my package ?

Spain

How to generate a return

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

Why are returns chargeable ?

Where to drop off my parcel ?

Can I track my package ?

Italy

How to generate a return ?

• Log in to your customer account
• Go to the section: ‘My orders’
• Select the order concerned and click on ‘Details’
• Then click on the button ‘Make a returns request’
• You will then arrive on the returns form. Your order number and email address are pre-filled. Check the box ‘I accept the privacy policy’ to continue and click on ‘Next step’
• Choose the items you wish to return
• Indicate, for each item, whether it is a ‘standard’ return (examples: you've changed your mind, the size doesn't fit, etc.) or a ‘defect or error’ return, i.e. if you've identified a defect or received an item with a size or model error
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your point
• Once you've completed your request, go to the next step and validate your returns request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

The return shipping costs are borne by the customer.

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

Italy :
The return must be made by you and at your expense.

Do not hesitate to contact us via our customer service sav@easy-clothes.com for more information.

Why are returns chargeable ?

Where to drop off my parcel ?

Can I track my package ?

The Netherlands

How to generate a return

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

The return shipping costs are borne by the customer. It will be automatically deducted from the total refund amount after processing your return package

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

The Netherlands :
-For any order sent with the Bpost carrier, the return is made by Bpost and amounts to 7,00€.

-For any order sent with the carrier Mondial Relay, the return is made by Mondial Relay and amounts to 4,00€*.

* If you benefited from free shipping when you placed your order, thanks to the use of a voucher or thanks to the amount of your order which allowed you to reach free delivery (rq: only in Belgium , Luxembourg, Netherlands and France), and if the entire order is returned, then the shipping costs and the return costs are then invoiced to you.

Why are returns chargeable ?

Where to drop off my parcel ?

Can I track my package ?

Portugal

How to generate a return

Login to your customer account
•Go to the section: "My account" / "My orders"
•Select the relevant order and click on ‘Details’.
•Then click on the "Request a return" button
•You will then be taken to the returns form. Your order number and email address are pre-filled. Tick the "I accept the privacy policy" box to continue and click on "Next step".
•Choose the items you wish to return
•Indicate, for each item, whether it is a "standard" return (e.g. you have changed your mind, the size does not fit, etc.) or a "defect or error" return, i.e. if you have identified a defect or if you have received an item with a size or model error.
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your words
• Once you have completed your request, proceed to the next step and validate your return request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

Why are returns chargeable ?

Où déposer mon retour ?

CHRONOPOST

Une fois votre étiquette générée et imprimée, il vous suffira de la coller sur votre colis retour et de le déposer dans un relais Chronopost.

Cliquez ici pour trouver votre point relais

Les colis retours mettent plus de temps que les envois à revenir, il faut compter 10 jours ouvrables. Quand le suivi indiquera « livré », ils seront livrés dans notre entrepôt à Valenciennes. Ensuite, ils doivent revenir en Belgique et notre équipe les traitera le plus rapidement possible. Vous en serez avertie par e-mail !

MONDIAL RELAY

Une fois votre étiquette générée et imprimée, il vous suffira de la coller sur votre colis retour et de le déposer dans un point relais Mondial Relay.

Cliquez ici pour trouver votre point relais

Les colis retours mettent plus de temps que les envois à revenir, il faut compter 10 jours ouvrables. Quand le suivi indiquera « livré », ils seront livrés dans notre entrepôt en Belgique et notre équipe les traitera le plus rapidement possible. Vous en serez avertie par e-mail !

Si vous rencontrez un soucis lors de votre demande de retour, nous vous invitons à prendre contact avec le service client à l’adresse suivante : sav@easy-clothes.com pour vous fournir votre étiquette de retour.

Can I track my package ?

Switzerland

How to generate a return ?

• Log in to your customer account
• Go to the section: ‘My orders’
• Select the order concerned and click on ‘Details’
• Then click on the button ‘Make a returns request’
• You will then arrive on the returns form. Your order number and email address are pre-filled. Check the box ‘I accept the privacy policy’ to continue and click on ‘Next step’
• Choose the items you wish to return
• Indicate, for each item, whether it is a ‘standard’ return (examples: you've changed your mind, the size doesn't fit, etc.) or a ‘defect or error’ return, i.e. if you've identified a defect or received an item with a size or model error
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your point
• Once you've completed your request, go to the next step and validate your returns request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

How much does a return cost ?

The return shipping costs are borne by the customer.

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

Switzerland :
The return must be made by you and at your expense.

Do not hesitate to contact us via our customer service sav@easy-clothes.com for more information.

Why are returns chargeable ?

Where to drop off my parcel ?

Can I track my package ?

Other countries

How generate a return?

• Log in to your customer account
• Go to the section: ‘My orders’
• Select the order concerned and click on ‘Details’
• Then click on the button ‘Make a returns request’
• You will then arrive on the returns form. Your order number and email address are pre-filled. Check the box ‘I accept the privacy policy’ to continue and click on ‘Next step’
• Choose the items you wish to return
• Indicate, for each item, whether it is a ‘standard’ return (examples: you've changed your mind, the size doesn't fit, etc.) or a ‘defect or error’ return, i.e. if you've identified a defect or received an item with a size or model error
• Indicate your preference between a voucher or a refund*
• Indicate the reason for return for each item returned
• You can also enter a personalised message and add one or more images to support your point
• Once you've completed your request, go to the next step and validate your returns request
• An email confirming your request will then be sent to you. It will contain the returns process to follow in order to return your items

*If a voucher/gift card was used to pay for your order, this will be refunded first.

- Products must be returned unworn, unwashed, undamaged and unworn with their original labels. - If the original packaging is too damaged, the customer may use their own reinforced packaging.

If these instructions are not followed, the returned product will be considered as not complying with our returns policy and will not be refunded.

If you logged in as a guest to place your order, you must contact our customer service department: sav@easy-clothes.com

How much does a return cost ?

The return shipping costs are borne by the customer.

The price depends on the country from which you are returning the package AND the carrier you chose when you placed your order.

Other countries :
-For any order sent with the BPOST carrier, the return is made by (depending on the country) :
- either by BPOST and amounts to the same price than the shipping costs of your order.
- either the return must be made by you and at your expense.

-For any order sent with the CHRONOPOST carrier, the return is made by (depending on the country) :
- either by CHRONOPOST and amounts to the same price than the shipping costs of your order.
- either the return must be made by you and at your expense.

-For any order sent with the MONDIAL RELAY carrier, the return is made by (depending on the country) :
- either by MONDIAL RELAY and amounts to the same price than the shipping costs of your order.
- either the return must be made by you and at your expense.

The other countries where the return must be made by the customer and at their expense are as follows: - Overseas Territories & Canary Islands - Norway - Romania - Malta - Vatican - Latvia - Ireland - Greece - Finland - Croatia - Cyprus - Bulgaria - Italy - Swiss - United Kingdom

Do not hesitate to contact us via our customer service sav@easy-clothes.com for more information.

Why are returns chargeable ?

Where to drop off my parcel?

Once you have completed the returns form, you will receive a returns procedure email explaining the steps to follow. Depending on your country, you will either receive a return label or we will ask you to make the return by your own means, using the carrier of your choice.

Returned parcels take longer to arrive than regular items, taking 10 working days. When the tracking shows ‘delivered’, they will be delivered to our warehouse. Our team will then process them as quickly as possible. You'll be notified by e-mail!

If you have any problems with your returns request, please contact Customer Services at the following address: sav@easy-clothes.com

Can I track my package ?

New products

Our accessories

Returns and exchanges

Belgium

France

Luxembourg

United Kingdom

Germany

Spain

Italy

The Netherlands

Portugal

Switzerland

Other countries