2017

Help & FAQs

 

GENERAL INFORMATION

Do I need to order both on the Facebook page and on the website?

No, you only need to order through our website. Facebook can be used as a communication and information exchange tool.

Is there another way than the website to get items?

Yes, indeed! Easy Clothes has a stockroom located in the region of Liege in Belgium, 101 rue de la cathédrale, 4000 Liege. We are open every day except Sundays, which allows you to come and see the collections and pick up your ordered parcels. To consult the schedules, go to the "The Shop" section.

 

Are the prices mentioned on the website and those applied in the Shop similar?

Normally they are. We say “normally” because there might be some ”Flash” discounts on the website that you will not have in the shop. Please note that the website will always be more attractive or equal to the shop and has a lot of advantages.

 

How to contact our Customers Service?

You can contact us at any time by leaving a message in the section “Contact us”, by sending us an email at info@easy-clothes.com or by dropping a private message on our Facebook page. Please avoid duplications, only one of those ways is sufficient.

 

Inscription on the website

Do I need to register to pass an order?

Yes, you do. The inscription is mandatory to be able to buy items online. Do not worry, the process is very rapid and you will be registered in less than 30 seconds.

How to register?

Please click on the “Log in/Register” tab and create your account. You can also register by clicking on the “Bag” tab during the ordering process.

 

I forgot my password. What can I do?

If you forgot your password, please follow the same steps than the ones to log in and click on “forgot my password”. Follow the steps mentioned and you will receive an email with your new password.

 

Once registered, how can I modify my information?

In the section “My account”, you have access to all your personal data. You can modify them and add new addresses.

 

Order on the website 

How I can order on the website?

Click on the “buy” tab on each item you want to buy, you’ll thus have to select your size and the quantity and then click on “add to cart”. When all your items have been added to the bag, click on “bag” to pass your order.

What is the purpose of the section “My favorite products”?

Its purpose is to save, and thus help you find again, the items you like so that you will not have to go over all collections. If you save articles that are out of stock, you will receive an email as soon as the item is available again.

 

Are the items in the bag reserved?

No, even if they are in your bag, the items are not reserved as long as the order has not been validated and paid. Items can therefore become out of stock even if you have placed them in your bag.

 

How can I modify my order?

You can modify you order provided that it has not been paid nor confirmed in the section “bag”. After payment, bought items cannot be modified.

 

How can I cancel my order?

You can cancel you order as long as it is mentioned as being “in process” in the section “my account”, and then “History of my orders”. If your order has already been sent, you first need to wait for receiving your parcel before returning the items.

 

How can I follow my order?

Go to the section “my account” and then “History of my orders” to be able to follow your order.

 

What can I do if there is an issue with my order?

If you have any doubt or if you are facing an issue, feel free to contact our Customers Service in the section “Contact Us” or send us an email at sav@easy-clothes.com.

 

Can I have my order delivered at another address than mine?

Of course, you can! You just need to modify the shipping address during the buying process

 

My delivery

This chapter obviously depends on the country, we invite you to go under the heading "Quick delivery" for more information.

 

What are the delivery modes available?

Easy Clothes proposed 3 modes of delivery:

  • DPD Pickup collection point
  • DPD Home Delivery
  • Withdrawal at the Easy Clothes’ store

 

How to track my order ?

You can follow your order at any time under the heading "History and details of my orders". Click on the reference of your order and you will be directly redirected to the carrier's website and you will have access to your tracking number, transport step, delivery estimate and more. 

What is the price of each delivery mode?

Prices are stated in the section “Quick delivery”.

 

Where will I receive my package?

You can receive your order at the place you like: your home, your work, a collection point or at Easy Clothes’ shop.

 

Can the country of delivery be different than the one of order?

Sure, the country of delivery can be different than the one from which you passed your order. Nonetheless, please consult the section “Swift delivery or collection point” to know in which countries you can receive your order.

What is the estimated delivery time?

It depends on the delivery mode selected. It can take minimum 24h and maximum 9 days. You can find more information in the section “Swift delivery or collection point”.

 

What can I do if I have not received my parcel?

No matter which delivery mode you selected, you will receive a summarizing email telling you where your parcel is. In case of an issue or a delay with your order, feel free to contact our Customers Service in the section “Contact Us” or send us an email at sav@easy-clothes.com.

 

Will DPD inform me of the delivery day?

It is so simple, with Predict we will always inform you of our delivery day by text message or email. Is the day inconvenient for you? If so, you can change or postpone your delivery preference:

  • To a near Pickup parcelshop.
  • On another day
  • To another address  
  • Dropping off authorization – we will leave your parcel in a secure place

We will send you another message on the delivery day, with an expected one hour time-slot. 

Not at home when the DPD driver comes? You can collect your parcel from a Pickup parcelshop.

If you’re not at home when the DPD driver comes, your parcel will be taken to a Pickup parcelshop in your local area. That way, you get your parcel as soon as possible, and you decide when you go to pick it up.

The DPD driver will leave a note in your mailbox giving the address of the Pickup parcelshop and the time from which you can collect your parcel. You will receive an email from DPD when the parcel has arrived in the Pickup parcelshop.

Bring your proof of identity with you when you go to pick up your parcel. You will have seven days to collect it, after which it will be returned to the sender.

At www.dpd.com you can check the status of your parcel and find out more about our Pickup parcelshops, including locations and opening hours.

 

Can I track the status of my parcel ?
Yes, on www.dpd.comyou can follow your parcel. All you need is the 14-figure parcelnumber. 

 

What is DPD Pickup?

DPD Pickup is the best solution if you want to receive or return parcels easily. You can always rely on outstanding service and flexibility, thanks to our widespread Pickup network of 25000 Pickup parcelshops in Europe and convenient opening hours.

 

Where can I find the nearest Pickup parcelshop?

Belgium : http://www.dpd.com/be/home/pickup/pickup_parcelshop_finder

France : http://www.dpd.fr/recherche_relais

Luxembourg : http://www.dpd.com/lu/home/pickup/dpd_parcelshop_finder

Holland : http://www.dpd.com/nl_en/home/pickup/pickup_finder

Germany : https://www.dpd.com/de_privatkunden/#!pickup_paketshop

Austria : http://www.dpd.com/at_privatkunden?mode=receive#!pickup_finder

United Kingdom : http://www.dpd.co.uk/apps/shopfinder

Spain : http://www.seur.com/en/busqueda-tiendas.do

Other countries : https://www.dpd.com/home/our_network

 

Payment

What are the payment modes?

We work in collaboration with the company MultiSafepay that is among the European top 3 companies specialized in online secure payments. You can pay with:

-        Visa

-        MasterCard

-        Maestro

-        American Express

-        Bancontact/Mistercash

-        Paypal

-        iDeal

-       …

Is price the same for all payment modes?

Yes, it is! East Clothes does not invoice you potential additional costs inherent to certain payment modes.

 

Is my shopping experience safe on the website www.easy-clothes.com?

Yes, it is. You can buy without having to worry thanks to our partner MutiSafepay that is in the European top 3 companies specialized in online secure payment.

 

My credit card does not work on your website.

Your credit card might be refused for several reasons:

-        Your credit card might be out of date. Please check that your card is still valid.

-        The maximum amount of your credit card might be reached or you might use your card from abroad. Please check with your bank if the maximum amount is reached and ask about payment conditions from abroad.

-        You might have entered a wrong information. Please check that you have well completed all the mandatory fields.

 

When is my payment made?

Payment is made during the ordering process and is compulsory for the order to be validated. The price of the order will be the price mentioned during the ordering process, without any additional costs.

 

The website does not allow me to proceed to payment. What can I do?

Please contact us in the section “Contact Us” or send us an email at sav@easy-clothes.com

After Order

Can I exchange or return some items?

Of course, you can do so within 7 days after the receipt of your order, or 14 days after the order was passed. Please note that return costs will be at your own expense.

Easy Clothes’ shop opens its doors so that you can exchange your items free of charge and even see our collections.

 

Can I get my money back in cash when returning items?

No, you cannot. Reimbursement will be made through a voucher equivalent to the price of the item and a promotional code will be sent to you by email so that you can use it on our website.

 

When will I get reimbursed?

Your voucher will be generated directly in our database and you will receive a promotional code as soon as the item is returned. You will be able to use it either on www.easy-clothes.com, either at our shop. Please note that the voucher will be sent right after your return is accepted (items must be in a perfect state and have their tags of origin). You can have a look at your promotional codes at any time in the section “My credit notes” in “my account”.

 

What can I do if the amount of the returned item is incorrect?

Please contact our Customers Service in the section “Contact Us”, our send us an email at sav@easy-clothes.com. Please avoid duplications, we will try to find a solution as soon as possible.

I have a promotional code. When can I use it?

Your voucher is encoded in our database and you will receive a promotional code right after you returned the item. As soon as you receive the email with the promotional code, you will be able to use it. This voucher is valid 1 year and can be used for all items, even those that are on sale.

You can find all your promotional codes in the section “my credit notes” in “my account”. If the total amount of your order is inferior to your voucher’s value, a new coupon will be generated automatically.

 

How can I return an item?

The easiest and most affordable way to return an item is to bring it back to Easy Clothes’ shop (go and see the section “The Stockroom” for more information). Another solution is to send us back your items (at your own expense) by following the explanations in the section “exchanges and returns”. Please note that all items must be in a perfect state and must have their tags of origin.

 

What is the time limit for returning an item?

In case of dissatisfaction or potential defect, the maximum deadline to return an item is 7 days from the receipt of your order.

 

Will I have to pay for returning an item?

If you return an item directly at the stockroom, you will not have any charges. Return costs will be at your own expense if you choose a mailing.

 

When will I get reimbursed?

Your voucher will be generated directly in our database and you will receive a promotional code as soon as the item is returned. You will be able to use it either on www.easy-clothes.com, either at our stockroom. Please note that the voucher will be sent right after your return is accepted (items must be in a perfect state and have their tags of origin). You can have a look at your promotional codes at any time in the section “My credit notes” in “my account”.

Other

Is it possible to receive regular information about the latest news and Easy Clothes’ offers by email?

Yes, it is. By subscribing to our Newsletter, you will receive information about the latest news, the dates of new collections and the opening hours of our stockroom.

 

Can I unsubscribe from Easy Clothes’ Newsletter?

Yes, you can unsubscribe easily in the section “Newsletter” by completing the required information and click on “unsubscribe”.

Product

How to choose the correct size of an item?

If you have any doubt about the size of the item, we mention the size born by our model so that you can compare. For more information, do not hesitate to contact us by email at info@easy-clothes.com

 

Can “out of stock” articles be available again in the future?

It is possible that an additional stock is made available. We invite you to go regularly to our website to check the availability of an item. In case you have saved the item in the section “saved items”, an email will be sent to you when it will be available again.

 

What can I do if an item is flawed at the time of delivery?

Easy Clothes sells only new articles that are in a perfect state. Nonetheless, a manufacturing defect might be noticed. If, exceptionally, you receive a flawed item, feel free to contact us in the section “Contact Us” or send us an email at sav@easy-clothes.com