Returns & exchanges
Do you want to return something? No problem!
No problem! You have the opportunity to exchange, and return clothes if they do not suit you. Nonetheless, returns are possible under certain conditions:
- You must notify the request by generating a return label in the section “details of my orders” within 14 days after delivery to your home or your relay point.
- Returns must be unworn, unwashed, unused, unaltered, and with all original tags attached.
- Label is prepaid; the client is therefore responsible for the return shipping cost. The items must be sent back through the secure delivery system using the label that will be available when your return will be generated and accepted by EASY CLOTHES.
- Note that the return address is already pre-encoded on the RETURN label. If the original packaging is too damaged, the customer can use his own reinforced packaging.
In the event of non-compliance with those instructions, the return item will be considered as inconsistent with our returns policy and it will not be reimbursed.
Price of return: The RETURN shipping costs are borne by the customer and amount to:
|Belgium :||4,50 €||Spain :||9,00 €|
|Luxembourg :||5,50 €||France / Monaco :||7,00 €|
|Netherland :||5,00 €||United Kingdom :||at your cost|
|Germany :||5,50 €||Lituania :||7,50 €|
|Austria :||6,50 €||Portugal :||9,00 €|
|Switzerland :||at your cost||Sweden :||8,00 €|
|Denmark :||8,00 €||Canada/USA :||30,00 €|
|Estonia :||9,50 €||Other Country :||20,00 €|
This amount will be deducted from the amount of the credit generated following the RETURN.
How to generate a return?
To generate returns, simply go to the "My Account" - "My Orders" section. In this category, select the relevant order, check / choose the items you want to return and then click the "generate a return" button.
You can check the status of the return in the section “my Returns”. As soon as the return request is accepted, the status will then be in "waiting for the package" and a link to the PDF to be put inside the return package as well as your RETURN label will be available. All returns from France are returned with Colissimo regardless of the carrier.
(1 file for both PDFs)
When the return is received, the refund will be made by the same means of payment as the initial transaction. Do not forget that the return shipping costs are charged to you ! The price is the same that the delivery point relay in your country.
Easy Clothes also gives you the opportunity to return the items by hand (in order to avoid return shipping costs) at the shop (please go and see the “Shop” section for more info).
In case of free shipping by voucher or amount, if the entire order is returned, you will be charged with the shipping costs.
Can I track the status of my parcel ?
In the section "My returns" by clicking on "follow my return"!
Where can I deposit my package?
Once your label generated and printed, simply paste it on your return package and either:
- Drop it in a Colissimo relay
- Deposit at a post office
BELGIUM NETHERLANDS LUXEMBOURG GERMANY
Once your label is generated and printed, simply paste it on your return package and deposit the package in a DPD relay point
We invite you to take contcat with customer service to provide you with your RETURN label.
Where can I find the nearest Pickup parcelshop?
United Kingdom : http://www.dpd.co.uk/apps/shopfinder
Other countries : https://www.dpd.com/home/our_network