Returns & exchanges
HOW TO GENERATE A RETURN ?
You have the opportunity to exchange, and return clothes if they do not suit you. Nonetheless, returns are possible under certain conditions:
- You must notify the request by generating a return label in the section “details of my orders” within 14 days after delivery to your home or your relay point.
- Returns must be unworn, unwashed, unused, unaltered, and with all original tags attached.
- Label is prepaid; the client is therefore responsible for the return shipping cost.
- The items must be sent back through the secure delivery system using the label that will be available when your return will be generated and accepted by EASY CLOTHES.
- Note that the return address is already pre-encoded on the RETURN label. If the original packaging is too damaged, the customer can use his own reinforced packaging.
In the event of non-compliance with those instructions, the return item will be considered as inconsistent with our returns policy and it will not be reimbursed.
Price of return: The RETURN shipping costs are borne by the customer and amount to:
| Belgium : | 4,50 € | Spain : | 9,00 € |
|---|---|---|---|
| Luxembourg : | 5,50 € | France / Monaco : | 7,00 € |
| Netherland : | 5,00 € | United Kingdom : | at your cost |
| Germany : | 5,50 € | Lituania : | 7,50 € |
| Austria : | 6,50 € | Portugal : | 9,00 € |
| Switzerland : | at your cost | Sweden : | 8,00 € |
| Denmark : | 8,00 € | Canada/USA : | 30,00 € |
| Estonia : | 9,50 € | Other Country : | 20,00 € |
Can I track my package?
In order to track your package, you can go to the "My returns" section and click on the link "track my return".
If you have any problems, please contact our customer service at the following address: sav[at]easy-clothes.com
Where to drop off my package ?
France
Once your label is generated and printed, you will just have to stick it on your return package and either:
- Drop it off at a Colissimo relay
- Drop it off at a post office
The return packages take much longer than the shipments to come back, it takes about 10 working days. When the tracking indicates "delivered", they will be delivered to our warehouse in Carvin. Then they have to come back to Belgium.
As soon as it returns, you will receive an email from us.
Belgium, Netherlands, Luxembourg, Germany, Austria, Spain:
Once your label is generated and printed, you will just have to stick it on your return parcel and drop the parcel in a DPD relay point.
Other countries?
We invite you to contact the customer service at the following address: [email protected] to provide you with your return label.