Returns & exchanges
Do you want to return something? No problem!
Easy Clothes offers you the opportunity to exchange, and return items if they do not suit you. Nonetheless, returns are possible under certain conditions:
- You must notify the request by generating a return label in the section “details of my orders” within 14 days of receiving your article.
- Returns must be unworn, unwashed, unused, unaltered, and with all original tags attached.
- Label is not prepaid; the client is therefore responsible for the return shipping cost. The items must be sent back through the secure delivery system DPD using the label that will be available when your return will be generated and accepted by EASY CLOTHES. This return parcel must be dropped off at a DPD collection Point (PickUp).
Note that the return address is already pre-encoded on the RETURN label. If the original packaging is too damaged, the customer can use his own reinforced packaging. - Items bought during the sales period or during exceptional sales (private sales, VIP sales, Flash sales), those fitted out with a promotional code or those that are part of a promotional offer will not be reimbursed (under the form of a voucher) nor exchanged.
In the event of non-compliance with those instructions, the return item will be considered as inconsistent with our returns policy and it will not be reimbursed (under the form of a voucher).
Price of return:
The RETURN shipping costs are borne by the customer and amount to:
| Belgium : | 4,50 € | Spain : | 9,00 € |
|---|---|---|---|
| Luxembourg : | 4,50 € | France / Monaco : | 6,00 € |
| Netherland : | 5,00 € | United Kingdoms : | 6,00 € |
| Germany : | 5,50 € | Lituania : | 7,50 € |
| Austria : | 6,50 € | Lettonia : | 8,50 € |
| Switzerland : | 40,00 €** | Sweden : | 8,00 € |
| Denmark : | 8,00 € | Finland : | 11,50 € |
| Estonia : | 9,50 € | Portugal : | 9,00 € |
This amount will be deducted from the amount of the credit generated following the RETURN.
How to generate a return?
You can check the status of the return in the section “my Returns”. As soon as the return request is accepted, the status will then be in "waiting for the package" and a link to the PDF to be put inside the return package as well as your RETURN label will be available. (1 file for both PDFs)
Once the return is finished in our system, you will receive, in the section “my vouchers”, a promotional code mentioning the amount of the returned item(s) from which the return shipping cost will have been deducted. The price is the same than for shipping.
Your voucher will be registered directly in our database and you will be able to use it either on www.easy-clothes.com, either in our shop.
Easy Clothes also gives you the opportunity to return the items by hand (in order to avoid return shipping costs) at the shop (please go and see the “Shop” section for more info).
Can I track the status of my parcel ?
Yes, on www.dpd.com you can follow your parcel. All you need is the 14-figure parcelnumber.
What is DPD Pickup?
DPD Pickup is the best solution if you want to receive or return parcels easily. You can always rely on outstanding service and flexibility, thanks to our widespread Pickup network of 25000 Pickup parcelshops in Europe and convenient opening hours.
Where can I find the nearest Pickup parcelshop?
Belgium : http://www.dpd.com/be/home/pickup/pickup_parcelshop_finder
France : http://www.dpd.fr/recherche_relais
Luxembourg : http://www.dpd.com/lu/home/pickup/dpd_parcelshop_finder
Holland : http://www.dpd.com/nl_en/home/pickup/pickup_finder
Germany : https://www.dpd.com/de_privatkunden/#!pickup_paketshop
Austria : http://www.dpd.com/at_privatkunden?mode=receive#!pickup_finder
United Kingdom : http://www.dpd.co.uk/apps/shopfinder
Spain : http://www.seur.com/en/busqueda-tiendas.do
Other countries : https://www.dpd.com/home/our_network